FAQs
How long does shipping take? How often do you load?
Shipping via ocean cargo from our warehouse in Los Angeles to your address in Metro Manila approximately takes 4 weeks.
Is there a weight limit?
Since we ship by ocean cargo, there is technically no weight limit. However, we recommend that the boxes can at least be carried by 2 people for proper handling and safety of your boxes.
Are there any shipping restrictions?
We cannot accept the following items for shipping:
Precious metals, precious stones, jewelry, watches, currency, firearms, ammunition, gun parts, gun accessories, toy guns, explosives, large car parts, drugs, perishables, pornographic materials, gambling paraphernalia, industrial carbons, combustible materials, hazardous materials. When in doubt, please contact us.
What can I ship?
Almost anything that you can order online from Ebay, Amazon, Best Buy, Target, Gap, etc. (e.g. Books, toys, household goods, personal effects, DVDs, school supplies, clothes, shoes, bags, vitamins, furniture, electronics, non-perishable food items). Contact us when in doubt. Large and odd-sized items may also be shipped. Kindly contact us so we can confirm.
Do you offer consolidation services? How long can you hold on to my packages before you ship it?
We offer FREE consolidation services if you want to order multiple items and pack it into a bigger box to maximize space and save on shipping costs. We can store and hold your items for you up to 45 days. When your items reach or surpass the allotted time limit, Pobox will have the option to ship-out the items. Items shipped out and not paid will be held in our Marikina warehouse or in our Quezon City office.
Will I be taxed for my shipment?
The charges we quote are inclusive of taxes and customs documentation. However, certain items (appliances, electronics and valuable items) require a tariff charge. Contact us to inquire about these items.
Where can I have my box delivered?
We can ship to almost anywhere in the Philippines. We prefer to deliver to a residential address instead of a business address as deliveries are sometimes carried after office hours.
Are my packages insured?
You can purchase additional insurance with a rate of $5 per $100 additional coverage. The regular shipping rates already include $200 insurance for Green, Blue and Red Box; and $100 insurance for Yellow and Black Box. For big ticket items such as TVs, our shipping rates include $500 insurance. The insurance we are offering is for lost, non-delivery and theft of boxes. This does not include pilferage of items in the boxes and other forms of damages but it has always been our practice to always compensate the best way we can for whatever value lost due to the use our services.
How do I pay for shipping?
You have 2 options:
1. Bank Deposit to our Peso Account (in BDO or Union Bank) or to our Dollar Account (in BDO).
2. Pay online using your credit card or Paypal account.
We do not accept CODs. Payment must be made prior to the delivery of your box. Please inform us when payment has been made.
If your question was not answered by this FAQ, please do not hesitate to Contact us..
