FAQs
How long does shipping take? How often do you load?
Shipping usually takes 3-4 weeks from Los Angeles to Metro Manila via ocean cargo. On an average, we load 5-8 containers a week.
Is there a weight limit?
Since we ship by ocean cargo, there is technically no weight limit. However, we recommend that the boxes can at least be carried by 2 people for proper handling and safety of your boxes
Are there any shipping restrictions?
We cannot accept the following items for shipping:
Precious metals, precious stones, jewelry, watches, currency, firearms, ammunitions, gun parts, toy guns, explosives, drugs, perishables, pornographic materials, gambling paraphernalia, industrial carbons, combustible materials, hazardous materials. When in doubt, please contact us.
What can I ship?
Almost anything that you can order online from Ebay, Amazon, Best Buy, Target, Gap, etc. (e.g. Books, toys, household goods, personal effects, DVDs, school supplies, clothes, shoes, bags, vitamins, furniture, electronics, non-perishable food items). Contact us when in doubt. Large and odd-sized items may also be shipped. Just kindly advise us so we can confirm.
Will I be taxed for my shipment?
You will not be taxed here nor in Manila. The charges we quote are inclusive of taxes and customs documentation. However, certain items (appliances, electronics and valuable items) require a tariff charge. Contact us to inquire about these items.
Where can I have my box delivered?
We can ship to almost anywhere in the Philippines. We prefer to deliver to a residential address instead of a business address as deliveries are sometimes carried after office hours.
How do I pay for shipping?
You have 2 options:
1. Deposit the Peso equivalent using the prevailing bank exchange rate into our Peso Bank Account with Union Bank.
2. Pay online using your credit card or Paypal account.
We do not accept CODs. Payment must be made prior to the delivery of your box. Please inform us when payment has been made.
If your question was not answered by this FAQ, please do not hesitate to Contact us..
